12060 County Line Rd
Madison, 35756
Alabama, U.S.A
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
Domestic shipping costs are a flat rate based on the shipping method of choice. Your total shipping charges will automatically compute during the checkout process prior to the completion of your order. International shipping costs are determined by the actual weight and destination of your order. This cost will be calculated during checkout. For detailed cost, please check our shipping & Return policy
PAYMENT METHODS
- PayPal: secure and fast payment via PayPal
- Credit Cards: We accept VISA, MasterCard, AMERICAN EXPRESS*,
It takes about 3-15 working days for the package to travel from our facilities to your destination, the exact shipping time is based on the shipping company (UPS, DHL, USPS, etc) standard and the shipping method you have chosen.
Expedited Shipping
This shipping method is the fastest available. Delivery times are between 2-6 days to all major destinations. Shipping cost varies for different items.
Standard Shipping
Standard shipping takes a bit longer than expedited shipping but costs less. Delivery times are between 3-8 days to all major destinations.
Super Saving Shipping
Super Saving Shipping is the most cost-efficient shipping method. Delivery times are between 10-30 days to all major destinations.
Your data will be handled confidentially and encrypted with SSL (Secure-Socket-Layer) secure server software. The encrypted information of your order, your name, address, credit card or bank details cannot be read by any third party. Credit card payments will also be verified through the 3D secure procedure.
After ordering you will promptly receive an order confirmation via e-mail. After the order has been processed in our database, the package will leave our warehouse on the same day, or, at the latest, the following work day. Orders via pre-payment are sent out on the day we receive the payment.
If you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confirmation and navigate to “My Account“.
You can Download your invoice as a PDF-file.
Please note that you will need the latest version of Adobe Acrobat Reader in order to open this PDF-file.
If for any reason this is not working for you, we will be pleased to send you an invoice by mail or e-mail. In order to get in touch with us, please submit a request via the “Contact” section of this page.